SupplyChainBrain: Will AI Drive the Next Wave of Supply Disruptions?
Arkestro
JULY 21, 2023
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CFO Dive: How predictive analytics can curb just-in-time inventory pitfalls
Arkestro
JULY 11, 2023
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Inventory 
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The customer experience evolution: Today’s data-driven, real-time discipline
IBM Supply Chain Blog
FEBRUARY 12, 2024
How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. This means organizations need to devote more resources to improving their SEO, mobile apps and social media presences.
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Local Lead Generation: Meaning, Strategies, and Advantages
The Thomas Blog
JANUARY 16, 2024
It's a marketing strategy used to drive particularly proximal local traffic or inquiries from individuals or businesses within a short distance. It is designed to drive foot traffic and inquiries or conversions from individuals or businesses within the local area. Social Media Social media plays a pivotal role in lead generation.
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Demand Generation vs. Demand Capture: Goals, KPIs, Tactics
The Thomas Blog
JANUARY 31, 2024
KPIs for demand generation range across metrics like: website traffic, social media engagement, email sign-ups, and brand reach. Demand capture, on the other hand, is about converting existing demand into sales or inquiries. Public relations (PR) can generate media coverage and mentions that increase brand exposure.
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Conversational AI use cases for enterprises
IBM Supply Chain Blog
FEBRUARY 23, 2024
NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries.
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Seven customer service types that organizations should provide
IBM Supply Chain Blog
DECEMBER 13, 2023
Social media support The rise of company profiles on social media platforms like Facebook, Twitter, LinkedIn and others created the need for social media customer service. Unlike other communication channels, social media posts are broadcast to the public.
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Grow CFO: How can CFOs Help Their Procurement Teams Avoid “Anchor Bias”?
Arkestro
JULY 20, 2023
Media Assets Standard Logo Social Logo Address Arkestro, Inc.
Unlocking the power of chatbots: Key benefits for businesses and customers
IBM Supply Chain Blog
JANUARY 18, 2024
Chatbots can: Provide fast answers to customer inquiries No one likes to wait for an answer. You can engage with them through web pages, digital ads, mobile or messaging apps, telephone, in-store kiosks, social media or SMS. Most people dread hearing, “I’ll get right back to you.”
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Lead Prospecting: Meaning, Strategies, and Benefits
The Thomas Blog
JANUARY 5, 2024
Respond promptly to inquiries, recognizing that the chances of qualifying a lead increase significantly with swift responses. Utilize various communication channels like: emails, social media, and videos to engage with leads throughout their customer journey. These events provide an opportunity to engage with prospects face-to-face.
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12 Lead Generation Marketing Strategies and Methods
The Thomas Blog
JANUARY 16, 2024
As a HubSpot Diamond Agency Partner, we specialize in content creation, inbound marketing, SEO, website design, PPC/SEM, email marketing, and social media marketing. You can also use hashtags to increase the visibility of your campaigns on social media platforms. One strategic option is to invest in paid social media marketing.
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Six ways AI can influence the future of customer service
IBM Supply Chain Blog
DECEMBER 7, 2023
Organizations can use AI to analyze the complete history of omnichannel customer experience from customer service call transcripts, emails, social media and forum posts and customer relationship management (CRM) platforms to make smarter decisions.
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Customer service trends winning organizations need to follow
IBM Supply Chain Blog
DECEMBER 15, 2023
As such, customer success requires customer support teams to interact with customers across call centers, text, social media and email. The growth in messaging-based customer service In the 2010s, customers flocked to social media to post their questions or issues and communicate with organizations’ customer service reps.
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How blockchain enables trust in water trading
IBM Supply Chain Blog
NOVEMBER 29, 2023
However, findings from the water market’s inquiry of the MDB, completed by the Australian Consumer and Competition Commission (ACCC) and the Department of Climate Change, Energy, the Environment and Water (DCCEEW), highlighted a great many challenges of the system.
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Exploring the hyper-competitive future of customer experience
IBM Supply Chain Blog
JANUARY 19, 2024
They can get a better sense of their customers’ needs by requesting individual customer feedback on purchases, inquiries and service requests. Organizations can personalize their marketing by targeting customers where they prefer to be reached with unique messaging relevant to them. Or personalization can occur on the product-level.
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Elevating Supply Chain Visibility through Effective Marketing
SCMDOJO
MARCH 19, 2024
It includes adding visuals that help understand clear hierarchical structures, which help search engines and users find the result most relevant to their initial search inquiry. Utilizing Digital Channels for Outreach Executives should seriously consider social media marketing when seeking effective supply chain visibility solutions.
How To Generate Sales Leads: Strategies and Best Practices
The Thomas Blog
APRIL 12, 2024
These calls are typically made by sales teams using phone or social media tools like: WhatsApp, Apple tools, Signal, WeChat, etc. Users who abandoned a shopping cart may be grouped into a higher-ranked segment than those who made shallow inquiries of the site. To learn more, see our full guide on Lead Gen Strategies.
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Customer experience examples that drive value
IBM Supply Chain Blog
JANUARY 25, 2024
Digital experiences can improve customer engagement by making it easier to reach customers through social media or newsletters and for customers to provide feedback. Digital experiences can transform their customer experience management across multiple touchpoints.
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Unlocking success: Key components of a winning customer experience strategy
IBM Supply Chain Blog
DECEMBER 20, 2023
For instance, consumers are increasingly spending time on digital experiences such as social media and mobile apps. Embrace omnichannel customer relationships Organizations have a variety of channels in which they can reach customers and build stronger relationships, and it is important to embrace this omnichannel customer service approach.
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Generative AI use cases for the enterprise
IBM Supply Chain Blog
FEBRUARY 13, 2024
Sales and marketing : Generative AI is assisting marketing campaigns by enabling hyper-personalized communication with both potential and existing customers across a variety of channels, including email, social media and SMS. Existing content can be reimagined and edited using AI tools.
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How to Qualify an Inbound Lead: Process, Techniques, and Measuring Success
The Thomas Blog
JANUARY 16, 2024
Inbound leads can be generated through various channels, including: website traffic, content marketing, social media, email marketing, and SEO (search engine optimization, and referrals). Questions may include inquiries: about their budget constraints, funding availability, or willingness to purchase.
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How AI, Machine Learning and Automation Will Impact Business in 2018 and Beyond!
Supply Chain Game Changer
NOVEMBER 16, 2018
AI and Social Media Marketing. More than 60 percent of marketers also envision leveraging AI to create dynamic landing pages, websites, programmatic advertising and media buying. However, what people were most excited about is AI’s potential impact on social media listening and lead nurturing. Marketing and Machine Learning.
5 Best Practices in Omnichannel Customer Service!
Supply Chain Game Changer
NOVEMBER 18, 2018
They now make use of whichever channel they can get the best and swiftest help, be it through knowledge bases, live chat, website, social media, SMS, and email. In return for the swift resolution, the customer did not have time to post a negative review on social media or on online review sites.
Create a lasting customer retention strategy
IBM Supply Chain Blog
MARCH 29, 2024
It’s also important to track and analyze social media conversations about your brands. For chatbots, they can use generative AI to provide more powerful answers to users and natural language processing (NLP) to decipher customer inquiries and provide automated responses. Not every customer will contact a company directly.
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Learn Essential Sales Training Topics
Shapiro Negotiations Institute
MAY 19, 2023
Salespeople need to master the following in order to become efficient in prospecting: Identify potential clients: Identify prospective clients utilizing a variety of sources, including recommendations, online directories, or social media.
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Learn Essential Sales Training Topics
Shapiro Negotiations Institute
MAY 19, 2023
Salespeople need to master the following in order to become efficient in prospecting: Identify potential clients: Identify prospective clients utilizing a variety of sources, including recommendations, online directories, or social media.
Negotiation 52
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Office Management: What Is It, Roles, Best Practices Guide, and More
Planergy
AUGUST 18, 2023
They handle the day-to-day operations that keep a business running smoothly, from managing paperwork and ordering supplies to customer service inquiries and planning meetings. Its CRM offers a range of features, including contact management, email marketing, social media management, content management, and more.
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Office Management: What Is It, Roles, Best Practices Guide, and More
Planergy
AUGUST 18, 2023
They handle the day-to-day operations that keep a business running smoothly, from managing paperwork and ordering supplies to customer service inquiries and planning meetings. Its CRM offers a range of features, including contact management, email marketing, social media management, content management, and more.
Management 52
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Product Qualified Leads (PQLs): Definition, Calculation, and Benefits
The Thomas Blog
MAY 7, 2024
Multi-Channel Lead Nurturing: Expand beyond email nurturing by incorporating various channels such as: social media, paid retargeting, and direct sales outreach. Timely Follow-Up: Respond promptly to PQL inquiries and actions to maintain momentum and keep them engaged.
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Beyond basics: Six tips for an exceptional customer service strategy
IBM Supply Chain Blog
DECEMBER 5, 2023
Now, customers have a variety of channels to receive and send communications, such as text-based social media, online videos, chat rooms, help forums and chatbots. There, those issues can be routed to available reps that can address the issue based on their expertise or availability.
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Instagram Customer Care Tips for Small Businesses!
Supply Chain Game Changer
SEPTEMBER 22, 2022
As found by Meta’s own data , the majority of surveyed people say that Instagram is the number one social media platform for building relationships with brands and 90% of users follow at least one business in-app. Today, around 25 million businesses are active on the platform.
Exploring the risks and alternatives of ChatGPT: Paving a path to trustworthy AI
IBM Supply Chain Blog
AUGUST 16, 2023
Google search, social media platforms, etc.), Example: Suppose a healthcare organization uses ChatGPT to assist in responding to patient inquiries. .” Before exploring alternative solutions, it is crucial for companies to be mindful of the potential risks and challenges that come with directly using ChatGPT.
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Procurement Fact File
Claritum
NOVEMBER 28, 2016
Social Media. Social Media. Fewer supplier inquiries. CPO’s Investments in disruptive technology (2015): source: (p5) Deloitte – The Deloitte Global CPO Survey 2016. cloud based computing. Mobile Technologies. cloud based computing. Mobile Technologies. 40% [of respondents] Procurement has a clear digital strategy.
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The AI Advantage: Unlocking New Value for Procurement Teams
World of Procurement blog
MAY 10, 2024
AI-powered solutions can also detect early signals of potential issues by analyzing news, social media, and other external data sources. For example, a procurement chatbot can field supplier inquiries, pull reports, create purchase orders, or check order status. Overall, AI delivers unprecedented visibility into suppliers.
Ivalua Recognized as a Market Leader in Invoice-to-Pay by Ardent Partners
ivalua
APRIL 18, 2023
From the start, Ivalua set out to address three main pain points: supplier inquiries, invoice processing exceptions, and managing the complexity of global digital tax and compliance. We are trusted by hundreds of the world’s most admired brands and recognized as a global leader by renowned industry analysts.
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12 Best Drop Shipping Suppliers 2023 – Pricing & Reviews
Procurement Tactics
JUNE 23, 2023
Through automated order integration, the seller receives first the request for order or inquiry from the customer. It is also a clever way for social media promotion. Once both parties agree on all terms, the products go live and ready for viewing and purchasing. Seller receives the order. Customer receives an order confirmation.
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Preparing for the EU AI Act: Getting governance right
IBM Supply Chain Blog
FEBRUARY 8, 2024
There are addition requirements for labeling deep fakes and identifying when generative AI content is used in the media. The EU AI Act also imposes rules as to how customers are notified when using a chatbot or when an emotion recognition system is used. Not complying with the EU AI Act can be costly: 7.5 million euros or 1.5%
How AI-powered chatbots are transforming marketing and sales operations
IBM Supply Chain Blog
AUGUST 2, 2023
Automating messaging with chatbot marketing Deltic Group , the UK’s largest operator of late-night bars and clubs, relied on social media channels to communicate with their customer base. Implementing Watson Assistant stimulates valuable revenue-generating conversations, contributing to its long-term success.
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How deep industry expertise enables breakthrough technology for today’s complex business needs
IBM Supply Chain Blog
APRIL 18, 2023
Major industries, such as financial services, healthcare, retail and telecom and media, made their initial leap to cloud over a decade ago. With such overwhelming change occurring, companies need to go even further with their business and technology transformation journeys to meet customers’ needs and create further value.
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Chatbot examples: A beginner’s guide
IBM Supply Chain Blog
JANUARY 17, 2024
Chatbots are also assisting organizations in improving user retention by providing immediate responses to customer inquiries and reducing wait times. Lyro, for instance, is revolutionizing customer service with its deep learning capabilities, handling up to 80% of common inquiries and improving response times significantly.
Business process management (BPM) examples
IBM Supply Chain Blog
APRIL 4, 2024
Through BPM, organizations can streamline customer support processes across multiple channels, including phone, email, chat, and social media. BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively.
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