IBM Supply Chain Blog

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. Customer service is an integral part of the customer experience. Maintaining a call center or help desk of customer service representatives who await phone calls can be expensive.

Purchasing 82

Purchasing Import Data Strategy 82

Procurement Tactics

JUNE 23, 2023

Mobile Commerce The convenience of mobile-friendly eCommerce websites make dropshipping services closer to customers and consumers. Testing The Products Before rolling out your service, test the goods by ordering them from your chosen distributor. To continue market liquidity, people switch to online shopping as a means of purchasing.

Price 163

Price Suppliers Negotiation Quality 163

Procurement Tactics

JUNE 30, 2023

Useful items such as quality pens, notebooks, tech gadgets, or stylish desk accessories can enhance productivity. All they need is just to grow them on their desk or at home. Customer Reviews ‘The customer service is my favorite and is top-notch. Select items that offer value in their everyday lives or work environments.

Quality 193

Quality Price Suppliers Negotiation 193

Pipefy

JULY 12, 2023

Client services and technical support for critical business functions are in the front office bailiwick because these employees have direct contact with customers. Common back office functions include: Analysis support services, Technical support services, and Administrative support services.

Supply Chain Efficiency 52

Supply Chain Efficiency Real-time Visibility Agile and Lean Supply Chain supply chain software solutions 52

ivalua

SEPTEMBER 2, 2019

Twenty years ago, I was a procurement director in the financial services industry, and in the last days of the previous Millennium, we saw the first incursions of the regulators into procurement and outsourcing matters. A form arrived on my desk that required us to list some key contracts – I’m not even sure where it came from, to be honest.

Procurement 140

Procurement Contract Risk Suppliers 140

Procurement Tactics

JUNE 26, 2023

Google Trends Google is a great friend to marketers and business owners as it gives them fresh ideas about the top products and services customers are looking for in search engines. Customer Reviews ‘I have used your services for many years and always satisfied so I set up a Big Commerce web store using your product app.

Price 195

Price Suppliers Negotiation Real-time Visibility 195

Zycus Cognitive Procurement

DECEMBER 9, 2022

Reducing manual efforts with AI-led invoice processing and AP Smart Desk The manual work of AP teams can be reduced significantly via AI-led invoice automation solutions. various types of emails being sent, including query and invoice processing emails), dedicated smart email processing desks (e.g.,

Vendor management 40

Vendor management Import Data Sustainability 40

Zycus Cognitive Procurement

DECEMBER 9, 2022

Reducing manual efforts with AI-led invoice processing and AP Smart Desk The manual work of AP teams can be significantly reduced via AI-led invoice automation solution. various types of emails being sent, including query and invoice processing emails), dedicated smart email processing desks (e.g.,

Vendor management 40

Vendor management Import Data Sustainability 40

IBM Supply Chain Blog

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Innovation 70

Innovation Supply Chain Efficiency Data Supply chain 70

Pipefy

JANUARY 9, 2024

Real-time support is an increasingly important aspect of customer service, resulting in the emergence of conversational ticketing as a means to gain a competitive advantage in the marketplace. This guide examines ways conversational ticketing transforms customer service, including the use of AI-driven solutions, to provide real-time support.

Management 52

Management Collaboration Data Quality 52

Pipefy

JANUARY 5, 2024

Chatbots operate in an instant messenger environment in which the entity on the service side is not a human. Driving and enhancing the employee experience Businesses looking to retain great employees must provide, at minimum, good service desk experiences. The answer many have discovered is the AI-powered chatbot.

e2e 52

e2e Data Cost optimization Management 52

IBM Supply Chain Blog

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Strategy 69

Strategy Import Data Purchasing 69

Pipefy

DECEMBER 9, 2022

Enterprise service management (ESM) is increasingly being implemented and built upon by businesses and corporations worldwide, especially as employee demand for support, training, knowledge, ticketing systems, and problem management grows. What is enterprise service management (ESM)? Examples of enterprise service management.

Management 52

Management e2e Strategy Collaboration 52

ivalua

OCTOBER 13, 2022

This is not a “side of the desk” or part time role, nor within the skill set or training for the vast majority of purchasing and supply chain managers. There are 15 defined Scope 3 categories : Purchased goods and services. The Greenhouse Gas Protocol produced this image and put things in perspective (Figure 1). Capital goods.

Supply Chain Efficiency 130

Supply Chain Efficiency Price Supply chain Purchasing 130

Let's Talk Supply Chain

MAY 3, 2023

Fulfillment Plus Value Added Services: A Magic Formula Renewal Logistics handles warehousing and distribution as most 3PLs do, but where we are very different is that we are the ONLY 3PL that I know of in the US that also does Value Added Services projects at scale. What Are Value-Added Services? Looking For More?

Quantity 52

Quantity Logistics Inventory Quality 52

Supply Chain Game Changer

AUGUST 29, 2022

When your team is always on-the-go, or even placed remotely, reaching out to their offices or desks isn’t an option. Faster and more efficient customer service. Happy customers are created by offering proactive sales, after-sales, and customer service – all of which a mobile sales app can enable you with.

Real-time Visibility 94

Real-time Visibility supply chain software solutions Supply Chain Optimization Supply Chain Efficiency 94

EazyStock

SEPTEMBER 25, 2018

This app allows you to easily control your business and help you save valuable time via client self-service that allows your clients to see your calendar 24/7 and choose free slots. Desk – Issue Management. Whatever your location, the Desk App allows you and members within your team to track customer issues while on the move.

Supply Chain Optimization 78

Supply Chain Optimization supply chain budgeting supply chain software solutions Supply Chain Efficiency 78

Supply Chain Game Changer

NOVEMBER 23, 2022

Companies often use these surveys for data gathering, to get the public’s opinion to help them develop or improve their products or services and gain more insights into their customers’ needs, pain points, and suggestions. For one, you wouldn’t need to invest in a high-end computer setup or a home desk to do the job.

Supply chain 93

Supply chain Supply Data 93

Strategic Sourceror

SEPTEMBER 16, 2022

With prices up for everything from fresh vegetables to desk tables, consumer buying tends to wane as households tighten their budget belts. While some retailers are witnessing that tightening, sales in general remain strong in the latest manifestation of a highly irregular, uneven economy. Brought to you by the StrategicSourceror.

Price 57

Price supply chain budgeting Inventory Strategic sourcing 57

Una

JANUARY 8, 2024

These printers are not just speed demons; they come with a service plan that ensures minimal downtime. The initial investment pays off not just in the quality of prints but in lower servicing costs and a nod to sustainability. You go for the cheapest desks and chairs, and they look like a bargain at first.

supply chain budgeting 52

supply chain budgeting Supply Chain Efficiency Agile and Lean Supply Chain Purchasing 52

Pipefy

JANUARY 3, 2023

Below, we look at the features and benefits of IT ticketing systems, as well as some techniques for managing an IT help desk. We’ll also summarize the best help desk ticketing systems on the market. Benefits of IT Ticketing systems for service management. Self-service portals. This is the purpose of a self-service portal.

e2e 52

e2e Management Data Collaboration 52

Skill Dynamics

AUGUST 4, 2022

The objectives of a world-class procurement organization are far beyond the traditional belief that procurement’s primary role is to obtain goods and services in response to internal needs. Ensuring efficiency in your procurement process has a positive chain reaction within your entire organization. Using analytical and negotiation skills.

Procurement 52

Procurement Bidding Negotiation Contract management 52

IBM Supply Chain Blog

OCTOBER 9, 2023

Automating HR service: Responding to employee needs is key to improving engagement and productivity, but navigating through complex corporate policies and HR and IT support processes can leave employees struggling to find answers—causing frustration and wasting time.

Data 74

Data Management Vendor management Strategy 74

Claritum

JANUARY 15, 2019

Business Services. Our submission focused on three aspects: Our cloud solution is unique in providing procurement desk, supplier and user roles on one platform. There are many categories of award across all business sectors. Including: Arts. Environmental. Technology & Innovation. Technology & Innovation.

Innovation 36

Innovation Buyers Sourcing Procurement 36

IBM Supply Chain Blog

AUGUST 1, 2023

Incidents are errors or complications in IT service that need remedying. This explains the existence of both incident and problem management, two important processes for issue and error control, maintaining uptime, and ultimately, delivering a great service to customers and other stakeholders. a problem).

Management 62

Management Import Data Risk 62

Zycus Cognitive Procurement

JANUARY 2, 2023

With AP automation services , enterprises can process invoices faster and more accurately, reduce the risk of errors and fraud, and improve cash flow management. Better supplier communication is achieved with automated email review and reply via AP Smart Desk.

Cost of ownership 52

Cost of ownership Vendor management Data Risk 52

Procurement Software

MAY 30, 2023

However, some framework terms and conditions or master service agreement should be possible. This is especially the case for more complex indirect services categories. Have you recently run an e-sourcing event for your top 10 indirect vendors’ goods or services? Good suppliers get complacent. Bad suppliers go bankrupt.

Procurement 52

Procurement Procurement team Purchase orders Contract 52

Procurement Software

JANUARY 9, 2024

The company also offers a tailored implementation service, regular business reviews, and a technical support desk. Additionally, real time communications functionality gives you immediate collaboration on service improvement planning between you and your suppliers. Acada Acada is one of the emerging British procurement startups.

supply chain software solutions 52

supply chain software solutions Procurement Real-time Visibility Supply Chain Efficiency 52

Supply Chain Game Changer

APRIL 8, 2020

“ So whether you are quarantined and idle at home, or your employer is an essential service and you’re confined to toiling behind a desk at work, here are some DO’s and DON’Ts specifically for supply chain professionals that you should consider – NOW. DO’s. There is still a need, and will be for quite some time.

Supply Chain Efficiency 124

Supply Chain Efficiency Supply chain Supply Supply chain management 124

Procurement Heads

JUNE 22, 2022

One thing led to another and I joined a company to help set up their supply chain from scratch in terms of claims, claims management and how to service customers. That is why I badge it as the output as it is not one size fits all, it will always be what is right for that aim, that goal, that supplier or that service.

e2e 130

e2e supply chain software solutions Supply chain Suppliers 130

The Good Spending

AUGUST 23, 2022

The value creation process includes: quality and customer service, supplier relationship, employee enrichment, community benefit, stockholder reward. Different deliverables or service level improvement. labor-intensive services) can be reviewed periodically per the contract provisions. The cost increase avoidance.

Procurement 98

Procurement supply chain budgeting Supply Chain Optimization Budget 98

IBM Supply Chain Blog

JUNE 23, 2023

To accelerate speed-to-market, grow the business with new innovative products and services, gain new and deeper risk insights, and improve customer experience, most companies are also emphasizing digital transformation. Insurers want to shift from fixed to variable, “pay-as-you-go” operating costs.

Data 61

Data Innovation Contract Management 61

Pipefy

JULY 31, 2023

IT processes An IT service desk performs service requests, manages equipment, and responds to incident reports. This capability allows the service desk to take a more proactive approach to problem-solving by using IA and analytics to apply fixes as problems arise. Analyze results and make necessary adjustments.

supply chain software solutions 52

supply chain software solutions e2e Agile and Lean Supply Chain Real-time Visibility 52

Pipefy

DECEMBER 6, 2023

Businesses use workflows to complete most tasks, from entering a purchase order to manufacturing goods and delivering a service. Business workflows usually have time constraints: ETAs, service requests, and payments are all governed by deadlines. Forgotten service requests. Deadlines, therefore, are a good measure of efficiency.

Real-time Visibility 52

Real-time Visibility e2e Data Strategy 52

Una

SEPTEMBER 27, 2022

But soon, the novelty wears off once a marketer sees something else shiny, and the “old” app gets placed into a digital desk drawer. You may already be using a managed service provider or another outsourced solution related to all things IT management… and you’re probably paying a pretty penny for these services, right?

Budget 97

Budget Inventory Contract Purchasing 97

Pipefy

JULY 12, 2023

Eliminating manual work from employees’ desks allows them to perform the complex work at which they excel. Customer service and experience Does your help desk need help? Here’s how: Extended help desk hours. Integrated Platform as a Service (iPaas). It is the most widely used chatbot format.

e2e 52

e2e Data Quality Risk 52

The Good Spending

MAY 28, 2023

Here we assume that the interaction with end-users will happen via the Procurement Service Desk in Middle Office, the sourcing function will reside in Front Office alongside the Category Management and Front Office will also include the Strategy, Analytics, and Functional Development capabilities.

Procurement team 52

Procurement team Procurement Category management Sourcing 52