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AI transforms the IT support experience

IBM Supply Chain Blog

We know that understanding clients’ technical issues is paramount for delivering effective support service. Even when topics come up that the virtual assistants can’t solve on its own, automation can easily connect clients with a live agent who can help.

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Solving the procurement problem: Too many tools, not enough data

Spend Matters

Most businesses I’ve spoken to haven’t increased procurement and IT headcount since 2020, and some have even reduced the size of these teams. But with more than half of vendor investments not being actively managed, businesses are wasting an incredible amount of spend and opening themselves up to a variety of risks.

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How Kubota is changing the status quo in agriculture and sustainability with technology

IBM Supply Chain Blog

Since its deployment, the field has already seen the amount of time spent on administrative work reduced considerably. Kubota plans to reduce not only the amount of electricity, but also the use of various chemicals and consumables used to operate the plant. This will reduce costs by being more efficient on their data.

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Intelligent IBP: A Need for Decision Centricity

Supply Chain Trend

“ According to a McKinsey survey, we spend on average 37 percent of our time making decisions , and more than half of this time is thought to be spent ineffectively. This means we have to exploit Kasparov’s law and optimism human-machine interactions, decision models and operating models in general.

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Intelligent IBP: A Need for Decision Centricity

Supply Chain Trend

According to a McKinsey survey, we spend on average 37 percent of our time making decisions , and more than half of this time is thought to be spent ineffectively. We know from Moravec’s Paradox , that human and machine capabilities are complementary and from Kasparov’s law and that human-machine collaboration gives superior results.

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Seven customer service types that organizations should provide

IBM Supply Chain Blog

This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Organizations are increasingly looking to augment those customer service reps with technology to increase efficiency and reduce costs. Customer service is an integral part of the customer experience.

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How blockchain enables trust in water trading

IBM Supply Chain Blog

The outcomes of these challenges have manifested in various ways including reduced water quality due to shortages and reduced environmental flows. Virtually anything of value can be tracked and traded on a blockchain network, reducing risk and cutting costs for all involved.