Solvoyo

JANUARY 9, 2021

Check out our tips on how Customer Success can help your business. Customer Success is a marketing strategy that was developed for SaaS (Software as a Service) companies to keep their customers longer and generate more income. What is Customer Success. Main features of Customer Success.

Strategy 52

Strategy Agile and Lean Supply Chain Purchasing Supply Chain Efficiency 52

Jaggaer

APRIL 5, 2022

The post JAGGAER Doubles Down on Customer Success, Receives Customers’ Choice Distinction in P2P for Second Straight Year appeared first on JAGGAER.

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Supply Chain Game Changer

NOVEMBER 17, 2018

Check out 5 Best Practices in Omnichannel Customer Service! The Toronto Customer Success Executive Breakfast is a forum whereby local industry leaders get together over breakfast to discuss the still young and rapidly evolving field of Customer Success. Where is the money in CS?

Supply chain 44

Supply chain Management Strategy Import 44

The Procuretech Podcast

DECEMBER 7, 2021

So, during the interview with Henrik Balslev, CCO of Danish Source-to-Contract (S2C) software Scanmarket, the most obvious thing to talk about was all of the data they've collected since they've been offering e-auctions and RFx solutions to their customers. Scanmarket have been around a long time and are one of the early e-sourcing providers.

Data 40

Data Cost of ownership Category management Suppliers 40

Supply Chain Brain

JULY 1, 2021

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SCMDOJO

APRIL 29, 2024

Look no further – this guide is here to help you grasp the fundamentals of supply chain management (SCM) and how it can lead to success. So, if you’re ready to enhance your understanding of supply chain management and unleash its potential for success, let’s dive in!

Supply chain management 83

Supply chain management Supply chain management Agile and Lean Supply Chain Supply Chain Optimization 83

Procurement Tactics

JULY 23, 2023

The main goal of last mile logistics is to ensure that goods or services ordered by customers are delivered efficiently and on time. The process concludes when the delivery personnel hands over the package to the customer. Businesses strive to quickly transport the order from the hub to the customer. CERTIFICATE COURSES 1.

Logistics 209

Logistics Supply Chain Efficiency Supply Chain Optimization Real-time Visibility 209

All Things Supply Chain

MARCH 28, 2022

Coming from a fulfillment company, it’s too tempting not to call eCommerce fulfillment the “heavy lifting” essential to running a successful brand that brings customers back again and again. There’s…

Supply chain 214

Supply chain Supply 214

Finale Inventory

FEBRUARY 19, 2024

As we delve into planning for success in 2024, it becomes clear that an often-overlooked aspect demands our attention: the returns process. This critical yet challenging transaction presents immense opportunities to boost customer loyalty and enhance operational efficiency. But how do you get to why a customer initiated a return?

Inventory 105

Inventory Real-time Visibility Management Quality 105

IBM Supply Chain Blog

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Building trust in an uncertain world Research shows that today’s customer is anxious and uncertain.

Strategy 93

Strategy Ethics Purchasing Data 93

ivalua

JANUARY 13, 2023

For the Government, supplier diversity programs are something procurement professionals in the United States (US) have accepted as a key element to their procurement success. The success of these policies are particularly noteworthy as they have demonstrated both a clear commitment and great progress. Ethical Spend Toolset.

Suppliers 246

Suppliers Strategy Agile and Lean Supply Chain Ethics 246

Let's Talk Supply Chain

AUGUST 28, 2022

Today I’m joined by Cargo Chief and Hubtek , not one but two leading technology companies, working in the transportation space, who often partner together to provide the best results for their customers. IN THIS EPISODE WE DISCUSS: [06.39] A introduction to Chris, Cargo Chief and how they help their customers. “We

Real-time Visibility 98

Real-time Visibility Price Collaboration Supply Chain Efficiency 98

IBM Supply Chain Blog

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Purchasing 99

Purchasing supply chain software solutions Strategy Influencing 99

ivalua

FEBRUARY 10, 2023

Unchecked inflation can not only damage profitability and hinder growth opportunities but also impact long-term success. Inflationary pressures can cause frustration levels among suppliers due to increased costs or reduced demand from customers, particularly when it comes to repeated orders or fixed pricing contracts. Doug has a B.S.

Price 264

Price Strategy Sourcing Real-time Visibility 264

ivalua

AUGUST 17, 2021

Successful deployment of source-to-contract suite increases tail supplier management efficiency and optimizes overall process automation. The unique configurability of the Ivalua platform was a key success driver for our project.” . “We

Suppliers 246

Suppliers Management Contract Spend management 246

IBM Supply Chain Blog

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Some of the steps to building an effective customer retention strategy are: 1.

Strategy 66

Strategy Purchasing Buyers Import 66

Procurement Tactics

JUNE 8, 2023

To do this, they may consider critical decisions such as determining customer service levels, balancing transportation modes, identifying warehouse locations and inventory levels, selecting manufacturing plants, optimizing routes, and exploring resource pooling opportunities. When successful changes are made, cost savings are achieved.

Supply Chain Optimization 211

Supply Chain Optimization supply chain budgeting Supply Chain Efficiency supply chain software solutions 211

IBM Supply Chain Blog

JANUARY 8, 2024

Organizations implementing successful business transformations are more likely to grow their existing businesses, eliminate silos, create revenue growth and business models and reinvent how they handle their operations. Changes in customer habits and preferences Organizations must respond to customers’ increasing pain points and needs.

Strategy 67

Strategy Business strategy Leadership Change management 67

IBM Supply Chain Blog

DECEMBER 20, 2023

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Successful leaders will routinely review a strategy’s key components and update their plans. The retailer’s advertisements underscore this fact, encouraging customers to “Save money.

Business strategy 78

Business strategy Strategy Leadership Agile and Lean Supply Chain 78

The Thomas Blog

MAY 16, 2024

This strategy is pivotal in marketing as it provides a unique opportunity for businesses to engage with their target audience in a live setting, fostering a more personal connection and understanding of customer needs. This article will discuss event lead generation, how to generate it, and the technology used. What Is Event Lead Generation?

Real-time Visibility 52

Real-time Visibility Strategy Buyers Quality 52

IBM Supply Chain Blog

JANUARY 16, 2024

The relentless pace of technological advances can mean even the most innovative start-up finds a once-successful product suddenly out-performed or obsolete. As more businesses become software businesses, a long-term development strategy that prioritizes continuous feedback and core organizational value is key to success.

Product development 84

Product development Strategy supply chain budgeting supply chain software solutions 84

Supply Chain Brain

AUGUST 24, 2023

The success of automating at large scale in big warehouses relies on companies being willing and able to rethink their entire supply chains, says Jonas Swarttouw, vice president customer and business development for North America at NewCold.

Warehouse operations 97

Warehouse operations Supply chain Supply 97

SCMR (Supply Chain Management Review)

OCTOBER 24, 2023

Join for a deep dive into the critical relationship between 3PLs and their customers and the impact technology, such as AI, process and robotics automation, and optimization, play in their success.

Logistics 84

Logistics 84

Supply Chain Brain

MAY 26, 2022

Logistics technology can be key to achieving customer success. But before choosing it, you need to precisely define your customer groups. .

Logistics 119

Logistics 119

Supply Chain Dive

MARCH 29, 2023

Zipline and Alphabet's Wing aim to scale up and reach more customers, but it will take more than their internal capabilities to secure long-term success and adoption.

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IBM Supply Chain Blog

FEBRUARY 15, 2024

I’m a firm believer that exceptional brick-and-mortar retail, no matter the product category, stands on three essential pillars for success: Proud, well-trained, engaged team members with clear career paths A brand deeply rooted in strong cultural values A backbone of superior technology Missing any of these elements?

Real-time Visibility 68

Real-time Visibility Inventory Leadership Demand 68

IBM Supply Chain Blog

MAY 16, 2024

With the rapid growth of XaaS consumption models and the integration of AI and data at the forefront of every business plan, we believe that protecting data security is pivotal to success. These blueprints are designed to streamline the deployment process for customers. Watch “What is XaaS?”

Data 49

Data Risk Strategy Import 49

Supply Chain Brain

JANUARY 30, 2023

The sooner you start thinking about your peak-season transportation needs and the more regularly you check in with your customers and your carriers, the more likely you'll execute a successful season.

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SCMDOJO

MARCH 8, 2024

In the world of business, managing inventory efficiently can make all the difference between success and struggle. Vendor Managed Inventory (VMI): VMI is a collaborative approach where suppliers manage inventory levels for their customers. As a result, Company X experienced significant cost savings and increased customer satisfaction.

Supply Chain Optimization 80

Supply Chain Optimization Supply Chain Efficiency Inventory Strategy 80

IBM Supply Chain Blog

MARCH 8, 2024

Generative AI opens up greater opportunities for value-creating personalization, dynamic pricing, user-friendly chatbots , voice assistants, virtual assistants, and improved customer search. Increasingly, these customers desire benefits like free shipping or designated loyalty programs.

Price 88

Price Purchasing Influencing Innovation 88

SCMDOJO

FEBRUARY 20, 2023

Therefore, evaluating performance and creating a comprehensive digitalization strategy are essential for a distributor’s success. A well-designed Distribution Operations strategy can help businesses optimize their supply chain, reduce costs, and improve customer satisfaction.

Strategy 102

Strategy Supply Chain Optimization supply chain budgeting Supply Chain Efficiency 102

IBM Supply Chain Blog

APRIL 25, 2024

Successful implementation of BPR requires strong leadership, effective change management and a commitment to continuous improvement. BPR initiatives such as these enable organizations to reduce product development cycle times, respond more quickly to market demands, and deliver innovative products that meet customer needs.

Supply Chain Efficiency 63

Supply Chain Efficiency Supply Chain Optimization supply chain budgeting supply chain software solutions 63