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The Difference Between Supplier Relationship Perception And Perspective – ADOPTION!

Procurement Insights

The Inspiration For This Post I recently read a post on LinkedIn talking about “the power of trust” between buyer and supplier. Yes, trust between stakeholders is critically important, and yes, technology can fuel communication and collaboration between buyer and supplier to achieve a collective positive outcome.

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User Adoption and the Rise of the AI Chatbots: The End of Maverick Spend, Vendor Rationalization and Change Management

Procurement Insights

Maverick spend was not the result of obstinate buyers refusing to use the “new system.” The problem was that the expected “sustainable” savings to justify the investment never materialized because buyers knew they could usually get a better deal from a trusted, non-contracted supplier. Back To Square One?