User Adoption and the Rise of the AI Chatbots: The End of Maverick Spend, Vendor Rationalization and Change Management
Procurement Insights
OCTOBER 26, 2023
I am talking about a fully interactive, intuitive chatbot through which 90 percent of everyday procurement work can be effectively and efficiently managed. Maverick spend was not the result of obstinate buyers refusing to use the “new system.” This disconnect meant that other measures had to be taken. Back To Square One?
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