Remove 2007 Remove Buyers Remove Supply Chain Efficiency Remove Supply Chain Optimization
article thumbnail

User Adoption and the Rise of the AI Chatbots: The End of Maverick Spend, Vendor Rationalization and Change Management

Procurement Insights

I am talking about a fully interactive, intuitive chatbot through which 90 percent of everyday procurement work can be effectively and efficiently managed. Maverick spend was not the result of obstinate buyers refusing to use the “new system.” This disconnect meant that other measures had to be taken. Back To Square One?

article thumbnail

The Difference Between Supplier Relationship Perception And Perspective – ADOPTION!

Procurement Insights

Information technology plays a significant role in supporting relationships between the customer and the supplier using electronic data interchange to share data between both sides, this technology provides fast, accurate information and business efficiency to the firm ( Mulligan and Gordon , 2002).