User Adoption and the Rise of the AI Chatbots: The End of Maverick Spend, Vendor Rationalization and Change Management
Procurement Insights
OCTOBER 26, 2023
Maverick spend was not the result of obstinate buyers refusing to use the “new system.” The problem was that the expected “sustainable” savings to justify the investment never materialized because buyers knew they could usually get a better deal from a trusted, non-contracted supplier. Back To Square One?
Let's personalize your content