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When you think about machine learning, you might imagine robots learning as they interact with their surroundings. In numerous aspects, you’re not too far off. Within the specialized subject of artificial intelligence (AI), machine learning refers to the ability of systems and machines to learn from their experiences and get better without explicit programming.
Like reaching the summit of Everest, of course, the closest I ever came to such a feat was accidentally skiing down a black diamond run, falling only twice and not breaking any bones. That’s a story for another post. Over the past weeks and months, I have written several posts about how service provider leaders must step out from behind their companies’ logos and demonstrate their expertise in solving problems versus pushing products.
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