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Retailers can tap into generative AI to enhance support for customers and employees

IBM Supply Chain Blog

trillion on retail businesses through 2029. While generative AI currently makes up only 9% of the retail industry’s bottom line impact in 2023, IHL anticipates generative AI will grow to represent 78% of the total financial impact by 2029, reaching a total of USD 4.4 trillion in that year.

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CPO Spotlight: Rachel Lemos

Procurement Heads

I went to university planning to become a Diplomat, then in the second year I found myself in supply chain work, and I just fell in love with it, especially contracts negotiation. That made me very passionate about the supply chain. Could you tell us about your journey to becoming Executive Director at BC Ferries?