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Retailers can tap into generative AI to enhance support for customers and employees

IBM Supply Chain Blog

trillion on retail businesses through 2029. While generative AI currently makes up only 9% of the retail industry’s bottom line impact in 2023, IHL anticipates generative AI will grow to represent 78% of the total financial impact by 2029, reaching a total of USD 4.4 trillion in that year.

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CPO Spotlight: Rachel Lemos

Procurement Heads

At the beginning of my career, I was in a large manufacturing environment and one of the things I enjoyed the most was going to the floor to see the processes and the logistics surrounding how we would deliver products. Fleet replacement is one, with plans to replace seven major vessels with the first ship scheduled to enter service in 2029.