Beyond Onboarding Continued . . .

Posted on October 8, 2023

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Dr. Thierry Fausten • Chartered MCIPS | Procurement & Supply Management Advisor | Exclusive Country Partner CIPS for Business | Speaker | Trainer | Teacher

Thanks for hightighting this article, Jon W. Hansen. Even though it looks more like a commercial than the kind of thought leadership Kate Vitasek is used to delivering.

I extend the concept of hashtag#supplieronboarding to learning to do business and work together. Beyond supplier profile creation, who are the contacts, what are the processes, the details that make a relationship work. Most companies discover them through bumps and crises, many of which could have been avoided or of lower scale would the onboarding have been comprehensive.

Here are my thoughts regarding the above comment on a post by Kate Vitasek:

The key takeaway from your comment, Dr. Thierry Fausten:

“I extend the concept of hashtag #supplieronboarding to learning to do business and work together . . . who are the contacts, what are the processes, the details that make a relationship work.”

It is one of the reasons I frequently refer to the Commonwealth of Virginia‘s highly successful eVA initiative – Robert GleasonShane Caudill, PMPBob SievertJenti Vandertuig

However, your “bumps and crisis” comments is a big one.

Three years ago, I wrote a LinkedIn post asking, “Can procurement collaborate and innovate outside of a crisis situation?” – https://bit.ly/3DEbO46

With more than 90,000 views, it stimulated a great deal of discussion. In it, I talk about Kate Vitasek‘s seminal I-35W case study.

Of course, depending on where the buyer-supplier relationship is on Andy Akrouche‘s Collaboration Spectrum (TM) the degree or level of “strategic” engagement between buyer and supplier will vary. That said, the ultimate measurements or outcomes from any relationship that counts are:

1. Have all stakeholders achieved their desired outcomes individually and collectively?

2. As with eVA, is engagement and business distribution across the supply network growing or shrinking?

What are your thoughts – what does a successful onboarding program look like? Does onboarding end when the supplier is registered or is it an ongoing process?

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