How do you treat supply chain cataracts? Pizza – Domino’s Pizza!

Posted on March 18, 2024

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“Supply chain visibility refers to the ability to track and monitor products, materials, and information as they move through the various stages of a supply chain, from the sourcing of raw materials to the delivery of the final product to the end consumer. It involves gathering and analyzing real-time data and information about the movement, location, and status of goods, as well as the processes and activities involved in their production and transportation.” – GOCOMET, July 12th, 2023

“As a cataract develops, your eyesight may become cloudy, blurry, or unclear.” – John Hopkins Medicine

Based on my personal experience ordering from Domino’s last November, I wrote the following article: At which point should end-to-end (S2C) source-customer visibility begin in the manufacturing process?

As an aside, we are a family of six with four teenagers with different tastes. Keep that in mind.

Besides Ryon Resner‘s post, I have been seeing a fair number of headlines proclaiming that Domino’s is winning the “pizza wars” worldwide. While there are many reasons for the organization’s ascension, I believe that the key to success is the visibility it provides in the last part of its supply chain—full visibility in the customer order-to-delivery leg.

With more than 40 years of experience in high-tech and procurement, I am well-versed in the importance of visibility in the supply chain.

How does Domino’s manage this same visibility from “farm-to-franchise-to family,” and how do they do it to control costs, make such great offers, and provide full transparency to eagerly awaiting, hungry customers?

“Jon, I have a great deal of knowledge about Domino’s processes. Our consulting firm’s office was at Domino’s Farms in Ann Arbor. I know Tom Monaghan, the founder and several CEOs who followed Tom, and two of our consultants came from there. There was always a robust supply chain vision, commitment to the customer, innovation, and a continuous focus on controlled growth.” – Bill Michels, Chief Comercial Officer, LavenirAI

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Posted in: Commentary