How do you overcome the confusion and fear of AI? Stop chasing service provider technology and start engaging service provider real-world industry-specific expertise

Posted on September 26, 2023

0


What does it mean when the leader of a service provider steps out from behind the company logo?

Read Stephany Lapierre‘s post and tell me what stands out.

Here is her statement that sums it up for me:

“In speaking with a CPO and their transformation team, we are being told that data is not a priority for the next 12-18 months as they are focused on implementing systems.

Meanwhile, our team gets inbound requests from two separate functions within the same organization looking for a solution to get more visibility and quality information on 1) existing suppliers already under contract and 2) fast access to alternative suppliers that can support immediate business needs.”

Do you see the word technology? How about a Ben Franklin technology features, functions, and benefits overview? Leading with technology is a RECIPE for disaster – and I say this as a tech guy! In short, don’t assess the technology; assess the people’s knowledge of your industry behind the tech.

Proof that I am not just speaking from the sidelines or in broad concepts, check out the following as well as accessing the full story through the following link: – https://bit.ly/3oe5Vql

In 1998, I developed an online procurement system using advanced algorithms that achieved the following results for the DND:

– Client realized a year-over-year 23% MRO cost of goods savings for 7 consecutive years
– The number of buyers required to manage the contract decreased to 3 from 23
– Delivery (SLA) performance improved from 51% next day to 97.3% next day, with a dramatic improvement in product quality

There is a three-step process to achieve the above outcome:

Step 1 – The Importance of Commodity Characteristic Analyses
Over 14 years (11 years from identifying the existence of Historic Flat Line and Dynamic Flux characteristics), we have monitored commodity characteristics to properly align the purchasing processes organizations use to procure goods (and services).

Step 2 – Effective Process Alignment
After completing a commodity characteristic analysis, you will find yourself in a much stronger position to review, understand and refine your current processes to maximize efficiency, savings and user adoption.

Step 3 – Effective Technological Alignment
A Metaprise is a synchronized versus sequential architecture (private hub) that simultaneously links or incorporates the unique operating attributes of all transactional stakeholders on a real-world, real-time basis.

The takeaway – stop chasing service provider technology and start engaging service provider real-world industry-specific expertise. That is what Stephany and her team are doing.

30